Privacy Policy

This Privacy Policy explains how Elevate SaaS, Inc. ("Elevate," "we," "us," or "our") collects, uses, and shares personal information when you visit our websites, use our services (Elevate VMS, Elevate Recruit, MEL, the Agentic Marketplace, and related APIs), or otherwise interact with us.

If you are in the EU, EEA, Switzerland or the UK, the Privacy Statement (EU) and the Cookie Policy (EU) apply to you, and our customers can request the Data Processing Addendum.

1. Information We Collect

Information you provide: account registration details, billing information, content you submit, and communications with us.

Service data: candidate records, requisitions, timesheets, invoices, and other business records processed through our platform on behalf of our customers (our customers are the data controllers; we act as data processor).

Automatically collected data: IP address, device and browser information, usage and diagnostic data, cookies, and similar technologies.

2. How We Use Information

• To provide, maintain, and improve the services
• To authenticate users and enforce access controls
• To process payments and send invoices
• To communicate with customers and respond to requests
• To detect, prevent, and respond to fraud, abuse, and security incidents
• To comply with legal obligations

We do not sell personal information. We do not use service data to train AI models, including MEL or any marketplace agents, without explicit written consent.

3. Sharing of Information

We share personal information with sub-processors who help us deliver the services (hosting, email, analytics, payment processing). A current list of sub-processors is available on request. We also share information when required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

4. Data Subject Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, email privacy@elevatesaas.com. For customers, service data rights are exercised through the customer who controls your data.

5. Data Security

We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the data we process. See our Security & Trust page for more detail.

6. International Transfers

We may transfer personal information to and process it in countries other than your country of residence. Where required, we use Standard Contractual Clauses or equivalent mechanisms to ensure appropriate safeguards.

7. Retention

We retain personal information for as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service data is retained according to the Data Processing Agreement with each customer.

8. Cookies

We use cookies and similar technologies for authentication, preferences, analytics, and fraud prevention. You can control cookies through your browser settings. A cookie preferences tool is available in the site footer.

9. Children

Our services are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above.

11. Contact

Elevate SaaS, Inc.
Attn: Privacy Team
3990 Westerly, Suite 270
Newport Beach, CA 92660, USA
privacy@elevatesaas.com