Legal

Terms of Service

Last updated: April 21, 2026

These Terms of Service ("Terms") govern your access to and use of Elevate SaaS, Inc. ("Elevate") services, including Elevate VMS, Elevate Recruit, MEL, the Agentic Marketplace, and related APIs. By accessing or using the services, you agree to these Terms.

1. Account & Access

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account. We may suspend or terminate accounts that violate these Terms.

2. Subscription & Billing

Elevate Recruit (self-serve): Monthly subscription billed in advance via Stripe. Cancel anytime from Account Settings, cancellation takes effect at the end of the current billing period. No refunds for partial months except where required by law.

Elevate VMS (annual): Governed by a separately executed Master Services Agreement. Terms in that MSA prevail over these Terms where they conflict.

3. Acceptable Use

You agree not to:

  • Use the services for illegal purposes or to violate third-party rights
  • Attempt to gain unauthorized access to the services or their infrastructure
  • Upload malware, conduct denial-of-service attacks, or scrape the services
  • Use MEL or the services to train competing AI models
  • Resell or sublicense the services without a written reseller agreement

4. Customer Data & Ownership

You retain all rights to your data. You grant Elevate a limited license to process your data solely to provide the services and as described in our Privacy Policy and Data Processing Agreement. We do not use customer data to train AI models without explicit written consent.

5. AI-Generated Outputs

Outputs from MEL and marketplace agents are generated by AI and should be reviewed for accuracy before relying on them, especially for regulated activities (tax calculations, I-9 verification, credential decisions, etc.). Elevate is not liable for business decisions made based on AI outputs.

6. Intellectual Property

Elevate and its licensors own all right, title, and interest in the services, including the software, design, documentation, and brand assets. You receive a limited, non-exclusive, non-transferable right to use the services for your internal business purposes.

7. Confidentiality

Each party agrees to protect the other's confidential information with the same care as its own, and to use it only for the purposes of the Terms.

8. Warranties & Disclaimers

WE PROVIDE THE SERVICES "AS IS" AND DISCLAIM ALL WARRANTIES NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Limitation of Liability

EXCEPT FOR BREACHES OF CONFIDENTIALITY OR WILLFUL MISCONDUCT, EACH PARTY'S LIABILITY IS LIMITED TO THE GREATER OF (A) FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $10,000. NEITHER PARTY IS LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

10. Indemnification

Elevate will defend you against third-party claims that the services, as provided, infringe intellectual property rights, subject to standard IP indemnity exclusions. You will defend Elevate against claims arising from your use of the services in breach of these Terms.

11. Termination

We may terminate your account for material breach of these Terms (with 30 days' cure notice for curable breaches) or for non-payment. Upon termination, you may export your data for 30 days, after which we may delete it.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Wilmington, Delaware.

13. Data Processing Agreement

A Data Processing Agreement (DPA) covering GDPR, CCPA, and other applicable privacy laws is incorporated by reference. A copy is available at privacy@elevatesaas.com.

14. Changes

We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. Continued use of the services after an update constitutes acceptance of the updated Terms.

15. Contact

Elevate SaaS, Inc.
Attn: Legal Team
3990 Westerly, Suite 270
Newport Beach, CA 92660, USA
legal@elevatesaas.com